Afaan should collect only what is needed to teach, support families, operate accounts, and improve safety. We do not sell personal information.
1. Overview
This policy explains how Afaan (“Afaan,” “we,” “us,” or “our”) handles information when you use our website, mobile application, family tools, educational services, tourism guides, and related support channels (together, the “Services”).
The English version is the source-of-truth legal text. Interface translations are provided for accessibility and should be reviewed by qualified native and legal translators before broad public release.
2. Information we collect
Information you provide
This may include your name, email address, account role, language preferences, support messages, school or family profile details, and information you choose to add to a learner profile.
Learning and service activity
We may process lesson progress, completed activities, assigned lessons, skill performance, audio playback, streaks, saved destinations, and feature interactions so that the Services can work and provide useful progress insights.
Technical information
We may receive device type, browser, operating system, app version, approximate region, crash information, security logs, and similar operational data. We do not need precise location for general language learning. If a map feature requests location, it should ask for permission at the time it is needed.
3. Children’s privacy
Afaan is designed for family learning, including children. A parent, legal guardian, school, or authorized educator should create and manage a child’s learning profile. We do not intentionally ask a child to provide an email address, public profile, precise location, or payment information.
Child profiles should use the minimum information needed for learning, such as a first name or nickname, age range, lesson level, and progress. Parents and authorized schools should be able to review, correct, export, or delete child information.
If you believe a child provided personal information without appropriate permission, contact us so it can be reviewed and removed. Before public launch in a jurisdiction, Afaan should complete a local review for COPPA, GDPR/UK GDPR age-appropriate design, and applicable education and child-privacy rules.
4. How we use information
- Provide accounts, lessons, audio, family dashboards, school tools, and destination guides.
- Remember language, accessibility, and device preferences.
- Measure progress and recommend appropriate review.
- Respond to support, safety, privacy, and account requests.
- Protect learners, prevent misuse, and maintain service reliability.
- Improve curriculum and product quality using aggregated or de-identified analysis where practical.
- Send product updates only where permission or applicable law allows.
6. Retention and security
Information should be retained only as long as needed for the purpose described, legal obligations, dispute resolution, and security. Account owners should be able to request deletion. Backups may take a limited additional period to expire.
We use reasonable administrative, technical, and organizational safeguards. No service can promise absolute security, so accounts should use secure sign-in methods and users should never share credentials.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information. You may also withdraw consent where processing relies on consent. Parents and authorized school administrators may exercise these rights for managed child profiles.
You can control interface language on the website. Browser and operating-system settings can control local storage, notifications, location, microphone access, and install permissions.
8. International use
Afaan serves a global diaspora. Information may be processed in a country different from where you live. Before production launch, our service agreements and infrastructure should provide appropriate contractual and regional safeguards for international transfers.
9. Changes to this policy
We may update this policy as the Services grow. Material changes should be explained clearly and the effective date updated. Where required, we will request renewed consent.
10. Contact
Questions or requests about privacy, a child’s information, or account deletion can be started through our Contact page. Choose “Privacy and safety” so the request is routed correctly.